Customer Support
Need help with Technician Stars or the EveryBay shop app? Use the form below, or email help@reply.technicianstars.com, and we'll get back to you. Include the email address on your account and, if it's about a work order, the shop name and work order number.
Contact us
Common questions
I forgot my password or username
Use Forgot password or Forgot username on the sign-in page. A reset link is emailed to the address on your account.
How do I turn off auto-renew?
Sign in and open your account page. On the Membership card, click Turn off auto-renew. You keep your tier until the end of the year you paid for, and you can turn it back on any time.
How does upgrading work?
On the Membership card, click Upgrade. You get credit for the unused part of your current plan, your new year starts that day, and you see the exact charge before anything is paid. See Membership Tiers & Access for what each tier includes.
I was charged and have a billing question
Email help@reply.technicianstars.com with the email address on your account, the date, and the amount. Card payments are processed by Stripe; we never see or store your card number.
A shop opened a work order for me - how do I follow it?
Use the link in the "create your account" email the shop sent to set a password. Your free account shows the work order's progress and lets you message the shop, photos included.
A shop sent me an invite link
Open the link, sign in or create a free account, and click Accept. Technicians join the shop's team; customers can send that shop service requests and messages.
I want to report a photo, listing, or page
Use Report photo under any profile photo, or Grade This Page at the bottom of any page. Our moderators review every report.
Delete my account or get a copy of my information
Email help@reply.technicianstars.com from the address on your account. See our Privacy Policy for details.